In 2009/10 Gateshead Advice Centre:

• Advised 14,000 clients on 34,000 issues

• Obtained over £14 million of financial benefit for clients

• Volunteers gave £370,000 worth of volunteer time

• Contributed over £10 million to the local community through its Debt work

• Dealt with almost 4,300 Debt clients

• Obtained almost £5 million in financial gains for Debt clients

• Dealt with over 5,000 Benefits clients

• Helped clients claim £9 million worth of Benefits

• Prevented 94 clients being evicted and becoming homeless

• Avoided hundreds more from reaching this stage through timely Debt assistance

• Provided 787 home visits to people who could not otherwise access the Services

• Assisted 1,584 people at local outreach drop-in and specialist surgeries

• Successfully ran two local advice days in the Town Centre resulting in 169 new cases

• Achieved a 97% satisfaction rating with clients

• Through social policy work, established a contact person at Gateshead Council to deal with Bailiffs activities.